The update behavior of the VVX phones is very similar to that of Lync Phone Edition, yet is even more flexible.
For LPE devices the update service is queried immediately after the initial registration and then again after a hard-coded period of time.
You can also set each update Client ID to a custom name for example, home, work, client name, etc to help keep track of each.
Download the Windows update client by clicking the link above and saving the file.
The Polycom SIP phones support a few different methods for software updates, most commonly utilizing a central FTP provisioning server so that all devices will check a single distribution point for configuration changes and new firmware images.
The previous article mentioned above contains links with more details on enterprise deployment and management practices.
But when trying to update the firmware for a few phones there is a new process which was introduced with the 4.0 release of UCS.
This process allows the device to be manually pointed to a Polycom hosted web server distribution point on the Internet to download and install new firmware packages from.
Priority Support allows you to get the support you need as quickly as possible.
As of the writing of this article the Lync specific firmware release is not yet included on the Polycom Hosted Server, so primarily Open SIP only firmware releases will be available using this method.
This same process can also be used to download files from a custom distribution server for use with the Lync Qualified releases, as covered in the next section of this article , but this central distribution point may not include the most recent versions released depending on what features or capabilities were introduced in the last release.
Double-click the downloaded file and follow the on-screen instructions.
The installation will complete and the application will ask for your account information.