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Applicants are encouraged to avail the option of Courier return of their documents.This service is chargeable and available for standard photographs of Adult and children.(Assistance may not be available for Infant and applicants’ with Special Needs).Recently her name and passport changed and we need get these updated in PIO card. We contacted Houston consulate and they suggested me to contact NY consulate as the card was issued there before. I say) I was wondering what is the procedure for updating the details in PIO card at NY consulate. Suggest you just apply to Houston for the changes to be made to the PIO card.I have been trying to reach them via email and phone for last one week.