There’s been a lot of talk about how chatbots can be used to provide a better experience for customers.
Unsatisfied customers are rarely repeat customers, which is why chatbots are rising in popularity for customer service — queries are answered accurately and immediately.
Bots answer their questions more quickly — after all, no one has to wait for a manager or HR pro to be available.
We expect to receive a push notification on our phones when we’re supposed to act or when something important happens.The same applies to many parts of the training process for new employees.Chatbots benefit new employees in a variety of ways.It’s also important to note that the majority of messaging app users are young.And typically, Millennials expect on-demand information. Because they’re entering the workforce at an increasing rate, it is important to accommodate their communication preferences.