For a business, usable software eliminates training time, lowers support and personnel costs, minimizes costly human errors, improves customer satisfaction and boosts the resulting productivity and revenue.
In short, there is lasting daily ROI found in optimizing usability.
Within an Industry, companies compare theirs versus their competitors.
and nowhere can this be better achieved than in the resulting end-user productivity. Software that is easy, intuitive and productive to use accelerates software adoption, reduces learning curve, increases productivity and provides better service to your customers and other personnel.As defined by International Standards Association, usability is the “effectiveness, efficiency and satisfaction with which a specified set of users can achieve a specified set of tasks in a particular environment.” A Usable product is easy to learn, hard to forget, minimizes burden, reduces workload, anticipates and forgives mistakes, does what the user wants – when the user wants it, always provides feedback and is satisfying, perhaps even fun, to use.Users can find what they need, learn what else is there, use the tool to its fullest, do it all without help and leave feeling their time was well spent.The application helps users achieve their immediate goals and motivates them to advance their skills and become even more efficient.Productivity is defined essentially as Corporate Revenues attained divided by the Number of Employees, so it yields a number.