If the Black Berry smartphone user wants to synchronize these contacts, a wired synchronization using Black Berry Desktop Manager will be required.
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If you are not seeing correct contact information in the GAL for someone that has a valid email address (i.e.
someone who just received a CUMC email account, a new student, someone who recently changed their directory information) please use the steps below to synchronize your computer's locally cached version of the GAL.
Within this blog post, you’ll find some great tips that can help you identify what’s happening so you can get up and running in no time.
The first thing you should check is whether or not you have a connection to the mobile network as well as the ability to send and receive data.
Hey #Team Black Berry – Ritu from @Black Berry Help here with some useful information you’ll want to know in case you run into difficulty sending and/or receiving email on your Black Berry® smartphone.
This test will confirm if you have bi-directional data communication on your smartphone, which is required to send and receive email.
Tip: If you don’t know your smartphone’s PIN, scroll to the body of the PIN message you are about to send and type “mypin” (no spaces).
After typing this and hitting the space key, the PIN of your Black Berry smartphone is displayed.
If this test fails, you might also have issues using Black Berry® Messenger (BBM™) or the Black Berry® Browser in addition to sending and receiving email.